All prices found on this website are in New Zealand Dollars and unless stated exclude GST.
As Strobe Net acts as an agent on your behalf to register domain names we incur charges on your behalf. Please be aware of the following refund conditions for Domain Names.
New Zealand Domain Names:
If you have ordered and paid for a NZ Domain Name you have the right to cancel that domain name within 5 days of the initial request. If cancelled within 5 days the complete fee will be refunded to you. After the first 5 days, it is possible to cancel the domain name if you know longer require it but there are no refunds either in full or on a pro-rata basis once registration is complete. Domain names are registered for a default of 1 year unless a longer term is ordered.
All International Domain Names:
Once payment is received for an international domain name and that name is successfully registered for you, there is no refund available. The domain name is yours for the next 12 months. It is possible to cancel the domain name if you know longer require it but there are no refunds either in full or on a pro-rata basis once registration is complete.
Agreement for us to begin work on your projects authorises us to bill you at the agreed price for that work and that you have agreed to our full terms and conditions. Refunds will not be given unless at the discretion of Management.
Any concerns regarding our fees should be addressed before work is commenced whenever possible. Concerns about incorrect invoicing should be addressed before payment is made. If you have a concern please contact our accounts department at firstname.lastname@example.org or on 09 366 0878. If a mistake has been made with your invoice we will endeavour to remedy it as soon as possible.
Products supplied by Strobe Net are sold under the manufacturers warranty only. If you have a problem with a faulty product please contact us to discuss the warranty process.
We will only accept items for return within 14 days after the purchase date if they are still sealed and in their original packaging and condition. Please contact us at email@example.com to arrange or call us on 09 366 0878. Returns are subject on Strobe Net being able to return the product to our supplier. If we are able to successfully return the product then a refund will be arranged. The refund will not including any delivery fees. In some cases a restocking fee may apply.